Service Desk Specialist

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Service Desk Specialist

Dallas, Texas

Employment Type: Full Time

To apply for this job, please email us your resume at

Job Description / Requirements

Here's a chance to work with Cazton as a "Service Desk Specialist" who wants to

  1. Work with a small, close knit technology team
  2. Innovate and bring your ideas to the table
  3. Have full ownership over projects
  4. Solve interesting and challenging problems
  5. Stretch your skillset and show off your potential
  6. Choose Service Desk applications as we grow
  7. Manage clients utilizing methods familiar to you
  8. Have your voice heard in defining processes and streamlining your interactions


  1. Respond to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT
  2. Escalate to or consult with senior staff when solution is unclear
  3. Track status and follow up to ensure client satisfaction
  4. Provide guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT
  5. Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status and follows up to ensure client satisfaction
  6. Receive immediate and close support
  7. Act as the first level of problem determination and resolution attempt, escalating to Application Support or Infrastructure Support Operators as appropriate
  8. Perform related duties as assigned or requested


  1. 3+ years of working in Help Desk Support
  2. Network/desktop troubleshooting experience with: re-imaging desktops, Windows XP operating systems, Windows 2000 server operating system
  3. Ability to work effectively with client and IT staff
  4. Certified A+ or MCP preferred
  5. Good analytical and communication skills
  6. Sound judgement
  7. Ability to communicate in both 1-on-1 and broadcast communication scenarios

Preferred Experience:

  1. ITIL v3
  2. Managing work/ticket queues for development resources
  3. Git or other distributed VCS
  4. SQL
  5. Performing on-call duties
  6. Wiki/Knowledgebase contribution
  7. Non-KB troubleshooting
  8. Major Incident Management
  9. Powershell
  10. Windows Azure
  11. Message Queuing
  12. Windows Server
  13. RabbitMQ
  14. Monitoring/alert configuration
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