Non-personal services to acquire On-site IT services required to configure, administer, maintain, and sustain the Microsoft 365 Education Tenant, Microsoft Exchange Online, Microsoft 365 SharePoint Online, and Microsoft 365 Teams in Microsoft 365 academic environment.
The Contractor shall provide at least one dedicated primary Microsoft 365 User Administrator. The individual must have a thorough working knowledge of Microsoft 365 User Administrator roles, duties, and daily performance operations. The administrator will take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. He will perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies. He will also serve as a subject matter expert over the entire Microsoft 365 environment. He will provide effective and efficient Tier 1 and Tier 2-level service desk support of all user issues for both cloud-based and client application-based.
Eligibility: Must possess a Microsoft Office Specialist Expert Certification and at least 2 years experience as a Microsoft 365 Account Manager.
- Create a new user account, edit and remove existing user accounts. Assign license to a user.
- Activate one or more synchronized users.
- Add multiple users with bulk import. Edit properties for multiple user accounts.
- Delete a global user (not synchronized from Active Directory).
- Add, edit and delete a security group.
- Assist collectively with Microsoft 365 Management Team on all Microsoft 365 Exchange, SharePoint, and Teams application issues.
- Verify that the single sign-on with Active Directory Federation Services (ADFS) is working.
- Update a user account attribute (AD Connect)
- Verify ADFS service is running.
- Update from Federation metadata.
- Verify the federated domain information via PowerShell.
- Verify for ADFS Event Log and the logs of Azure AD Connect.
- Force a Directory Synchronization as well as configure the Directory Synchronization.
- Monitor Service Health in Microsoft 365 Portal daily and check the status of Service Incidents.
- Log into Microsoft 365 Portal Message Center:
- Daily to manage Prevent/Fix items regarding actions needed to restore service or avoid service interruptions.
- Daily to manage important change release information and plan for service changes.
- Daily to stay informed of issues related to service management that may be generic including "What's New" posts.
- Monitor Planned Maintenance of the AU Tenant.
- Weekly to obtain reports on Microsoft 365 Service Usage for the AU Tenant.
- Manually review the Microsoft 365 Roadmap weekly to determine what applications have launched, are rolling out or are in development.
- Monitor and track the Service Health of the Azure AD Connect.